Planning
The Monday meeting that replaced five others
One forty-five-minute meeting, the same agenda every week, and a rule about what may not be discussed in it.
Tom Brannigan
Insights
Notes from the work.
Short pieces on running an owner-led business, written by the partners who do the work.
Numbers
Your busiest customer may be your least profitable
Why we look at margin by customer before anything else, and the three questions that usually follow.
Celia Moreau
People
When the owner becomes the bottleneck
The signs that decisions are piling up at one desk, and how to move them without losing control.
Amara Lewis
Numbers
A scorecard on one page
Five to eight numbers, each with one owner and one source. Anything more is a report.
Celia MoreauPeople
Hiring your first operations lead
What the role is for, what it is not for, and why the job description matters less than the first ninety days.
Amara Lewis
Planning
Planning for a quiet quarter
A slow quarter is the best time to fix how the work gets done. Here is how to use it.
Tom Brannigan
